Best Zendesk Marketplace Apps for Customer Service and Sales
Zendesk is a leading customer service and engagement platform, offering core features such as ticketing, customer support, and versatile engagement tools across channels. To extend these capabilities, the Zendesk Marketplace emerges as a treasure trove of possibilities, offering a diverse range of third-party applications to customize and extend Zendesk's functionalities. In the Marketplace, you'll find easily installable apps and integrations to enhance analytics and reporting, time tracking, agent productivity, and more.
Understanding the Zendesk Marketplace
The Marketplace is a collection of integrations, apps, and tools to help you get the most out of your Zendesk account. Whether you need to integrate with other software, automate tasks, or enhance your reporting, the Zendesk Marketplace has something for you. It accommodates a diverse line-up of apps, ranging from free to paid options, with some adopting a freemium model. These apps can be developed by Zendesk third-party companies or independent developers for your convenience.
Types of Apps Available
- Public Apps: Publicly available apps are those you’ll find in the Zendesk Marketplace – think out of the box. Click-to-install setup makes it fast and easy for anyone to get started with public apps.
- Private Apps: Also known as custom apps, these are not available to the public. Private apps are highly attractive to sales organizations looking to build a custom app from scratch or modify a public app to address specific process and customization needs.
Top Zendesk Marketplace Apps
Email Tracking
Email Tracking app provides precise read receipts, eliminating uncertainty about whether clients have opened emails. It offers customization options, cost-effective subscription management, and payment based on actual usage. The app effortlessly tracks emails, links, and replies, providing insights into active email users and their engagement patterns directly from Zendesk's Agent Workspace.
Tymeshift Workforce Management
Tymeshift Workforce Management is a contemporary solution tailored for advanced support teams. It features user-friendly scheduling, reliable forecasting, and real-time reports to improve customer service. As part of Zendesk, Tymeshift's efficient workforce management software is poised to provide immediate real-time visibility and a unified workflow.
Integrations for Zendesk Sell
Apps for Zendesk Sell let you create a central hub for your sales reps, connecting other tools and products used throughout your sales process directly to Sell in order to display all critical selling information in one, unified interface.
- Mailchimp: This marketing automation platform displays on lead and contact cards in Sell and gives sales reps insight into what kind of content resonates with customers.
- QuickBooks: This cloud-based accounting software helps to streamline workflows for sales teams by enabling reps to create, send, and track invoices from one central place.
- Shopify: Use the Shopify App to display customer and order details on leads and contacts in Sell as well as track invoice status.
- Box: Sales teams can leverage the Box App to track and share documents with other departments throughout the many stages of a sales process.
App Pricing and Plans
Each app in the Zendesk Marketplace clearly outlines its pricing model on its detail page, facilitating informed decisions before installation. Below is a summary of the pricing for some featured apps:
| App Name | Plan Name | Pricing |
|---|---|---|
| Email Tracking | Lite Plan / Pro Plan | $1.67 per agent per month |
| Tymeshift | Professional | $15 per user per month (billed annually) |
| Tymeshift | Enterprise | $30 per user per month (billed annually) |
How to Find and Install Apps
There are a few different ways you can find the right app in the Marketplace. You can use the Apps homepage to scroll through icons, use the Searching box to locate apps by functionality, or Browse by clicking on Support, Chat, or Sell icons.
Steps to Install an App:
- Visit the Marketplace, then browse or search for apps.
- Click the app's icon to go to the app's info page.
- Click the "How To Install" tab to view and complete any pre-install tasks.
- Click Install in the upper-right of the page.
- Configure any app settings as needed and click Install.
To uninstall an app, open the My Apps page in Support or Chat, hover over the app, click the options icon, and select Uninstall.
