US-Based Onshore Outsourcing And Customer Service Solutions
Onshore outsourcing is a great solution for companies looking to provide customer service that meets their compliance standards while also providing stellar customer satisfaction. Domestic outsourcing can be extremely cost-effective and allow you to focus on your core business. With onshore outsourcing, workers are based in the US, so all customer data remains in the US and is subject to US regulations. Additionally, customers have the benefit of communicating with US-based workers who are familiar with cultural nuances, making it easier for them to understand customer needs and provide better service.
Save Big with Innovative Contact Center Models
Think you need offshore outsourcing to save big on customer experience costs? Think again! Omni Interactions has a proprietary business model using gig workers, precision staffing, and innovative technology to save clients 25-55% on customer experience operating expenses. The gig model attracts highly qualified workers while drastically reducing costs. AI and automation processes help to streamline our gig workers’ day-to-day so they can focus on providing excellent customer service. There are also no time-zone issues, and all workers are working the same hours your customers are calling your contact centers.
Scalability and Flexibility for E-commerce
Omni Interactions has the most scalable and flexible onshore call center solutions available with the ability to ramp thousands of gig workers in weeks. Specialized in seasonality, intraweek, and intraday call volume spikes, Omni Interactions can effortlessly ramp up and down workers to fit your exact needs. With 30-minute shifts and a network of over 75,000 gig workers, we deploy precision staffing so you are never overstaffed or understaffed.
Not Your Old-School BPO Solution
Instead of focusing on headcount, we are committed to reducing the staff needed through AI and Automation, therefore saving our clients money. We partner with only the most innovative and flexible technology partners to streamline operations and make our gig workers more efficient. Our ongoing digital learning process ensures a consistent understanding of skills, knowledge, and processes to support you with efficiency and excellence.
High-Quality Workforce Standards
We’re proud of our growing community of high-quality gig workers who represent you across email, text, phone, chat, and social. 80% of Omni Interactions’ gig workers have a college education. This means quicker time to certifications, less attrition, reduction in average handle time, and more! While US labor costs are higher than in nearshore and offshore locations due to the cost of living, with gig workers, you only pay for productive hours.
Specialized Industry Services
Our solutions cover various sectors including eCommerce & Retail, Financial Services, Healthcare, and Travel and Hospitality. We provide comprehensive support through:
- Inbound Contact Services: Order Processing/Sales, Customer Service, and Technical Support/Help Desk.
- Outbound Contact Services: Lead Generation, Sales, and Market Research/Surveys.
- Online Customer Service: Self-Service Solutions and Social Media engagement.
| Service Metric | Onshore Gig Advantage |
|---|---|
| Operating Expense Savings | 25-55% |
| Workforce Education | 80% College Educated |
| Staffing Precision | 30-minute shifts |
| On-Demand Capacity | 75,000 Gig Workers |
If you’re ready to reduce your costs, build capacity, and delight your customers, get in touch today. Our approach ensures the best cultural fit to engage your customers and contribute to your mission and vision.
