How to Use Uber Eats Manager to Optimise Your Restaurant

The job of a restaurant manager is really doing dozens of smaller jobs simultaneously. With Uber Eats Manager, you can do lots of these jobs from one online portal – like adjusting store hours, updating menus, tracking sales, creating and managing ad campaigns and promotional offers, and more. Uber Eats Manager is a powerful tool for restaurant managers, so let’s explore all the options in a bit more detail.

The Home page is the first thing you see when you log into Uber Eats Manager. It gives you an overview of your restaurant and shows any outstanding or upcoming tasks that are required to operate your restaurant on the Uber Eats app. Anything from uploading culinary photography for your menu to giving employees login access can be started from the Home page. If you manage more than one restaurant from Uber Eats Manager, you can switch between them by tapping the chevron next to your shop name in the top right corner of the Home page. You’ll also see shortcuts to other pages on Uber Eats Manager in the sidebar menu on the left-hand side of the Home page.

How do I update my store details in Uber Eats Manager?

Tap Stores and then Shop Info in the sidebar menu. From here, you can adjust your restaurant’s opening hours for holidays, provide pick-up instructions for customers and delivery persons, customise how your restaurant appears in the Uber Eats app, and revise or add your packaging materials.

Introducing Menu Maker: Uber Eats' New Menu Management Tool

To simplify the Uber Eats experience for our restaurant-partners, we built Menu Maker, a web-based tool for seamlessly managing menus on the Uber Eats app. Menu Maker’s simple interface and advanced functionality provides restaurant-partners with great flexibility while protecting consumers from fraud. In 2018, we rolled out Menu 2.0, our new menu data model that supports item sharing, resolving issues like the inability to reuse an item in multiple places on the menu. It also provides a variety of other useful features Menu 1.0 lacked, such as a flexible pricing model for more complex menus.

How do I manage my restaurant’s sales in Uber Eats Manager?

Tap Performance and then Sales in the sidebar menu. Here you’ll see an overview of your revenue and sales, the number of orders your restaurant completed, and the average value of your orders. If you want more detailed insights, you can drill down into your sales, orders and ticket size by the hour. This chart is helpful for seeing trends emerge – like your restaurant’s busiest times – which you can then use to optimise your restaurant. Your top selling items will also be shown here, and we’ll even recommend ways to improve your sales, like with an offer or ad campaign.

Grow Your Business with Ads and Offers

Ads can help your restaurant gain more visibility, attract more customers, and boost your sales. Tap Marketing in the sidebar menu, navigate to the Create campaign view, and scroll down to the Ad campaign button. Offers include deals like “Buy 1, get 1 free”, “Spend more, save more”, and “Free item with purchase”. Your offer will be shown to customers on the home screen and the dedicated offers tab in the Uber Eats app. Offers can help your restaurant stand out while encouraging customers to place more and larger orders.

Marketing Performance Statistics:

• Ad Campaigns: Restaurants that run ads on Uber Eats can increase their orders by up to 14%.
• Promotional Offers: Restaurants that run offers can see up to 86% more orders on Uber Eats.

Your guide to monitor your Order Accuracy on Uber Eats

The Operations tab within Uber Eats Manager is dedicated to viewing the operational performance and order inaccuracies of your store(s). To access the Operations tab, please navigate to Performance -> Operations. From there you can see the following OA data for your selected store(s) and timeframe:

• Inaccurate Orders Rate and £ amount charged to the store(s)
• Number of inaccurate orders over time
• % breakdown of inaccurate orders by issue type
• Number of total inaccurate orders

The orders tab enables you to see all of your orders and filter for orders that have been flagged for potential order accuracy issues. If you click on ‘Order Issue’, you will be given the following options in a drop down menu where you can get more information about specific types of orders.

Customer Insights and Reporting

Tap Customers and then Reviews in the sidebar menu. This page shows your restaurant’s average customer rating out of 5 stars, as well as any reviews that customers write about your restaurant. You can also run reports to give you insights into all sorts of business needs – like payment details, order accuracies, customer reviews, and more. Select what kind of report you want to run from the drop down menu, set it up to run on a recurring schedule or just once, and click Create report.