Global Returns Management for Large and Scaling Brands
We’re ReBound, the leading omnichannel returns management specialist. Through a combination of global logistics, advanced returns technology, and sustainable thinking, we’re revolutionizing returns all over the world. Your partner for end-to-end return solutions combining tech and logistics, we focus on making returns smart, scalable, and simple so that you can focus on growth while offering a sustainable, world-class returns experience to your consumers across the globe.
The Strategic Importance of Returns
Understanding returns is crucial to keep return volumes under control. Powering millions of return transactions every year for some of the world's leading brands, we recognize that:
- 1 in 3 consumer purchases will end in a return.
- 90% of customers would buy again after a positive return experience, making returns a great conversion driver.
- 67% of shoppers check the return policy before clicking ‘buy’ – proving that returns are an important consideration pre-purchase too.
Comprehensive Returns Solutions and Integrations
When it comes to returns management, there’s no such thing as one size fits all. That’s why we’ve made it easy for you to find the right solution. NEW! We’re now partnered with TikTok Shop! Our services include Portals and Integration, TikTok Shop Integration, and Shopify support. We manage the entire returns ecosystem, providing a wide range of features:
- Returns management and Ship and Track
- Processing and Notifications
- Data & Insights and Return Initiation
- Retail returns and Consumer Portal
Benefits for the Modern Retail Ecosystem
We manage the entire returns ecosystem, so we’re able to provide a huge range of benefits across three main areas:
Benefits For You: You can expect improved warehouse efficiencies, lower returns costs and a decrease in customer service calls. In fact, customer service contacts from international shoppers has reduced by 20% since going live with ReBound.
Benefits For Your Customers: Customers will benefit from an easier returns process, online parcel tracking and rapid refunds. Since going live ReBound, we've seen a correlating increase in NPS score and drop in contacts.
Benefits For Our Planet: We’re making returns more sustainable through consolidated shipments, direct routing and precise emission calculations. This includes Sustainability Solutions, Returns to Zero, and a Circularity network.
Amazon FBA Returns Transformation
Turn returns from frustrating setbacks into valuable customer interactions. Our Amazon FBA returns management service helps you convert refunds into revenue opportunities while improving your seller reputation along the way. Your thriving Amazon business deserves remarkable returns handling. We deliver the outstanding returns experience your Amazon business needs to thrive through:
- Impeccable inspection accuracy: Our Multi-Point Inspection System represents the pinnacle of returns assessment methodology.
- 99.8% compliance rate: Achieved through systematic policy interpretation and proactive risk mitigation strategies.
- Optimized FBA returns: Our modular approach deconstructs the returns workflow into optimized micro-processes, ensuring rapid inspection and strategic reintroduction of returned inventory.
Logistics and Pricing Efficiency
Navigate returns complexity with our sophisticated Real-Time Monitoring Platform—an immersive command center that anticipates challenges before they arise. Experience perfect inventory visibility during even the most demanding seasonal surges. Our operations are supported by:
- Nationwide 1-day and 2-day shipping across the US, Canada, and Europe with 50+ warehouse locations for seamless, fast, and reliable delivery.
- All-inclusive flat-rate per item pricing: This covers labeling, bagging, shipment creation, carton labeling, inbound freight, and more, all with zero placement fees.
- Significant Savings: We have achieved 30% Shipping Cost Savings for our clients.
Our specialists apply meticulous attention to each item, employing advanced rehabilitation techniques that competitors simply can't replicate. The result? Inventory that performs exceptionally in the marketplace.
