Return Management Service for Your Returns and Exchanges

Returns management is our service that aims to make it as easy as possible for you and boost your growth in international markets. With its help, your customers who want to make a return or exchange benefit from the convenience of requesting a courier visit at a time and place specified by them to hand over the product(s) themselves.

Returns Management – Advantages of the Service and Benefits for Online Customers

Convenience for your customers

By offering a Returns management service to request a courier for returns, you make it easy for customers to return products they don’t want for some reason. They don’t have to worry about packing and shipping the products back to you – we take care of that for them. This is how we improve your customers’ overall experience and increase their satisfaction with your online store.

Higher possibility of re-sales

Offering hassle-free returns improves your customers’ overall shopping experience, leading to higher levels of customer satisfaction and more re-sales. When customers know they can quickly and easily return products they’re unhappy with, they’re more likely to purchase from you again in the future.

Maximum ease of process

With our Returns management service, you don’t have to worry about logistics. We take care of the entire process, from pick up from the customer’s address to delivery back to your address or our fulfillment warehouse, so you can focus on running your business. This will save you valuable time and help you improve your operations.

Cost-effective solution

Our Returns management service is affordable and cost-effective, especially for smaller online businesses that don’t have not only the time, but also the resources to manage returns quickly and efficiently on their own. By outsourcing returns management to us, you save time and money to be invested back into your business.

What is the Returns Management Process

The process follows these two primary steps:

Step 1: Customer initiates a return. When a customer wants to return a product, they can initiate the return process through the communication methods you have established for your online business – email, live chat, chatbot, private message on social media, or a direct form in your online store.

Step 2: Create a request. The user can choose an exact day and time, as well as a location for a courier visit, including their home or office. Once such information is provided to you, all it takes is for you to visit your client panel on our platform and in less than a minute fill out the return request via courier visit. *If your website or platform has the required functionality, we offer the option of API integration with our system.

The Top 6 Return Management Solutions

Finding the right returns management solution can be difficult, especially when a majority promise that they have similar features. At the end of the day, it is about what your brand needs to reduce returns and improve processes.

1. parcelLab

parcelLab empowers global retailers with personalized, data-driven post-purchase and returns management capabilities.

• Automated returns notifications: Keep customers informed throughout their returns process with real-time tracking and personalized updates.
• Self-service returns portal: Empower customers with a self-service portal that is embedded on your site for a smooth returns journey.
• AI-powered workflows: Optimize returns processing with AI-driven approvals, fraud detection, and smart logistics.
• Returns volume forecasting: Automatically detect unusual return patterns and prevent warehouse congestion.

2. Happy Returns

Happy Returns, a UPS company, provides returns solutions for U.S. online merchants and shoppers through a unique combination of returns software plus reverse logistics.

• Return bar network: Accept and secure returns at a network of 8,000+ Return Bar locations in the US, including 5,000+ UPS Store retail locations.
• Buy Online, Return in-store: Boost foot traffic to your stores by accepting returns effortlessly with fast cross-brand returns in under a minute.

3. Narvar

Narvar is a post-purchase experience platform that is more commonly known in the U.S. for offering solutions for tracking, notifications, returns, exchanges, and fraud protection. It helps to automatically identify and mitigate risk and reward your best customers.

4. Loop

Loop provides solutions for Shopify brands that are looking to optimize returns, exchanges, and reverse logistics. It allows retailers to customize return policies and portals, as well as automated return processes.

5. ReturnLogic

ReturnLogic is a returns management and analytics platform that makes eCommerce returns and exchanges easy for shoppers and retailers by offering an incentive to choose an exchange over a refund.

Comparison of Returns Management Solutions

Solution	Primary Target	Key Features
euShipments	International eCommerce	Courier visit at specified time, cost-effective for small business
parcelLab	Global Retailers	AI-powered workflows, Volume forecasting, Data-driven insights
Happy Returns	U.S. Merchants	Return Bar network (8,000+ locations), UPS Store integration
Narvar	U.S. Market	Fraud protection, Post-purchase engagement
Loop	Shopify Brands	Customizable policies, Automated return processes