Professional Qualifications and Key Responsibilities in Order Management
In response to your job posting for order management, I am including this letter and my resume for your review. My experience is an excellent fit for the list of requirements in this job, as I have been responsible for general cover to ensure the efficient functioning of the Administration Department (Purchasing, SOP, and Commercial Services).
Core Responsibilities and Experience
In various roles, order management responsible for guidance to the business on appropriate use of the SAP system through multiple go-lives and releases. Furthermore, in my previous role, I was responsible for and influences stakeholders through strong leadership skills and provide decision making with business and technical teams. Key professional experience includes:
- Works closely with business customers ensuring accurate order completion
- Transmit and coordinate orders to and from ILEC and other CLEC's
- Support of bulk orders desirable
- Identify HOT materials for receipt
- Support various supply chain and order fulfillment projects and initiatives
- Manage relationship with Order Fulfillment Team to ensure compliance with stated SLA’s
- Previous experience in the order process and knowledge of international logistics process design
Technical Skills and System Expertise
The following data summarizes the technical qualifications and systems relevant to the position:
| Category | Technical Requirements and Systems |
|---|---|
| ERP and Order Systems | Extensive working knowledge of SAP (especially in SD model) and Knowledge of ERP system (Oracle R12) |
| Software & Office Tools | Working Knowledge of Microsoft Office software (Excel, Word, Visio/business process mapping, Power Point) |
| Specialized Frameworks | Knowledge of dependency injection framework (spring or guice or HK2) and Experience using Unit testing frameworks such as JUnit |
| Platforms | Development in the Blackbird order manager and Blackbird Dataservices platforms |
Operational and Analytical Capabilities
Relevant experience in the use of management information system tools used to improve customer service is vital. In my previous role, I was responsible for business and system support through incident/problem management that includes troubleshooting, root cause analysis, issue resolution, and maintenance/upgrades in a 24/7 environment. This required a demonstrated overall business understanding, with particular attention to field sales and support processes.
Professional Attributes and Interpersonal Skills
To succeed in an order-to-cash environment, one must possess good organisational skills, effective time management and prioritising skills, flexibility, and a friendly and pleasant nature. The following attributes are essential:
- Good communications and interpersonal skills, work independently with minimal supervision
- Strong sense of customer service and result orientation
- Accountable and willing to help out other team members when needed
- Detail oriented, price, material, quantity, value accuracy, exception identification
- Willingness to negotiate, and persuade customer to take installation within the first five days of ordering our system
- Problem solving, trustworthy, basic numeracy and high level accuracy
Additionally, experience in leading an organization within a complex matrix management structure and a second language being a major advantage (European) contribute to a strong candidacy for the position of order management.
